Getting help

Ask staff with /helpop

Type /helpop followed by your message, for example /helpop I'm stuck in a hole. It goes straight to the staff who are online.

Use it too if someone is breaking the rules, or asks you for private information.

For parents

Chronos Realms is meant to be a safe place for players of all ages. Here is what we have in place to keep it that way.

Chat

• No private messages for new players. New players can only talk in public chat, where everyone, including staff, can see it. Private messages stay switched off until staff mark a player as trusted.
• Moderators can review private messages. Once a player is trusted, their private messages can still be read by moderators.
• Watching for unsafe requests. Messages that ask for personal details, try to move a conversation to another app, ask a child to keep secrets, ask for photos or video, or try to arrange meeting in real life are blocked, and staff are alerted. This covers public chat and private messages. We keep working to improve it.
• Word filter. Swearing and other blocked words are censored automatically, and staff are alerted when it happens. It covers signs, books and renamed items as well as chat.
• No links or advertising. Web links and adverts for other servers are blocked.
• Spam blocking. Repeated and flooding messages are stopped.
• Automatic consequences. Players who keep setting off the filter are dealt with automatically, without waiting for staff to be online.

Privacy

• Privacy rules come first. Our rules tell players never to share their real name, age, address, school, phone number or social media, never to ask others for theirs, and to tell staff straight away if someone asks.
• Real accounts only. Every player has to be signed in to a genuine Minecraft account (a Microsoft account on Bedrock).

Builds and griefing

• Protected shared areas. The spawn, the castle and the village cannot be broken or built on by players. Explosions, fire spread and monsters are switched off there, and players cannot fight each other at spawn.
• Land claims. Your child's builds on claimed land can only be changed by players they choose to trust, and they cannot be attacked by other players while on their own claim.
• Everything is logged. Every block placed or broken is recorded with the player's name and the time, so staff can see who did what and put it back.
• Hourly backups. The whole world is backed up every hour.

Reaching us

• /helpop. You or your child can report a concern to staff at any time by typing /helpop and a message in game.
• Moderators. Moderators can warn, mute or ban players who break the rules.

Good to know

Chronos Realms is a public server, so anyone with a Minecraft account can join. No filter catches everything, so we encourage you to talk with your child about the rules, especially the ones about private information, and to play alongside them when you can.

In the game

A few commands worth knowing:

• /rules shows the server rules.
• /claimslist shows your land claims and remaining claim blocks.
• The land claims page covers claiming, trusting friends and getting more blocks.

Can't connect?

• Check the address is exactly play.chronosrealms.com.
• Java players need Minecraft version 26.3.
• Bedrock players need the port set to 19132.
• The home page shows whether the server is online right now.

Store purchases

Claim block packages are bought on our store, which is run through Tebex. Make sure you enter your Minecraft username exactly as it appears in-game. If a purchase has not arrived, tell staff with /helpop, giving the package you bought.